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How to Sue

Camila Lopez - Cryptocurrency Exchanges - December 12, 2022

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Contents also known as Foris Dax, Inc. is one of the leading cryptocurrency exchange platforms in the United States. offers a variety of services including buying and selling of crypto, a visa card, and managing your cryptocurrency portfolio.  Most recently, the made the news headlines when it purchased the rights to rename the Staples Center in Los Angeles to the Arena. 

    However, with the growth of the company, it has faced many customer service complaints. This article will cover common types of customer complaints against, how to sue, and much more. 

    Table of Contents:

    • Types of customer complaints against

    • How to contact Customer Service

    • Review of’s Terms and Conditions 

    • Step by Step: How to sue in small claims 

    • Preparing the small claims lawsuit

    • How to file the small claims lawsuit

    • How to serve the small claims lawsuit

    • Prepare for the small claims hearing

    • How to file a complaint with the BBB against 

    Types of Customer Complaints Against

    Here are some common customer complaints against

    • Unable to access a locked account or locked out of crypto wallet. 

    • customer service doesn’t respond or it is very hard to get to live human customer support.

    • account getting hacked and funds transferred to unknown accounts.

    • Unable to transfer funds from account or errors when transferring funds from connected bank accounts. 

    • Issues trying to close a account. 

    • Delayed transactions on account. 

    • Issues with account verification. 

    How to Reach’s Customer Service 

    Before you sue in small claims court try contacting Customer Support. 

    Other ways you may reach

    • Twitter Account: @cryptocom

    • customer service email: 

    • customer service help center.

    • chat: once on the website, look for the chat icon on the bottom right hand corner and click “send a message.”

    At the time this article was written, we could not find a customer service phone number.

    Review’s Terms and Conditions 

    First and foremost, make sure to review the terms and conditions or your contract with Here are some terms and conditions we found online but you need to to make sure they apply to you and your situation as they may change at any time:  

    If you have any doubts or questions about your terms and conditions, make sure to reach out to an attorney to review your specific terms and conditions. 

    Steps to suing in small claims 

    Here is an overview of how to sue in small claims court:

    • Step 1: Prepare and File the Lawsuit 

    • Step 2: Notify about the small claims lawsuit by serving them correctly 

    • Step 3: Prepare for your small claims hearing against 

    Step 1: Prepare and file the lawsuit  

    • Prepare the lawsuit using the proper form, this is usually available for download on your local small claims court website.

    • The court will want to know why you are suing, how much are you suing for, and finally how you calculated the amount you are suing for.

    • You will need to search for the correct legal name (legal entity name) uses in your state on the Secretary of State website for your state. Keep in mind that also goes by the name Foris Dax, Inc.

    • File the lawsuit. There are several ways you can file the lawsuit (1) in person at your local small claims court, (2) by mail (3) electronically (not available in all courts), (4) by fax (not available in all courts).

    Step 2: Notify about the small claims lawsuit

    • Once the court returns the filed lawsuit to you, the next step is to serve (serving means to notify that they have been sued).

    • There are different rules on how to serve a company in each state so make sure you review the rules for serving. In many states you will need to serve the “agent for service of process” that selects in each state. This is usually a company or person that is authorized by to receive lawsuit documents on its behalf. 

    • To serve the small claims court lawsuit on you must serve their "Agent for Service of Process." This is a company that has selected to receive lawsuits on their behalf.

    • Always make sure to confirm with the court if there are any additional filings you need to complete and file after you have served 

    Step 3: Prepare for your small claims hearing

    • Prepare your statement for the judge. Be prepared to tell the judge why you are suing

    • Prepare your evidence. This is one of the most important steps to winning a small claims lawsuit! Evidence like screenshots, emails, and pictures, should be brought to the hearing (you should make a copy for yourself, the judge, and

    Your evidence might include: 

    • Communications with via their chat or email

    • Screenshots of your account with

    How to file a complaint with the BBB against 

    What is the BBB?

    The BBB, Better Business Bureau, is a non-profit that serves as an intermediary between businesses such as and consumers.

    What types of complaints against does the BBB handle? BBB complaints are hard to find. At the time that this article was written we could not find a BBB complaint page for We did find a BBB page for Foris Dax Inc.  

    Read More: How to file a complaint with the Better Business Bureau (BBB)

    How to file a complaint against with the BBB

    1. Go to the Better Business Bureau website.

    2. Scroll to the bottom of the page and click the button “Start Your  Complaint.

    What to Expect Once you Submit your Complaint to the BBB

    • The BBB will forward your complaint to within 2 business days.

    • will be asked to respond within 14 days, and if a response is not received, a second request will be made.

    • You will be notified of’s response when the BBB receives it (or notified that they received no response).

    • Complaints against are usually closed within 30 business days.


    Camila Lopez

    Chief Legal Architect & Co-Founder @ People Clerk. Camila holds a law degree and is a certified mediator. Her passion is breaking down complicated legal processes so that people without an attorney can get justice.

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